AD HOC IT Support Services
Flexible. Reliable. On-Demand.
What is Ad Hoc IT Support?
Ad Hoc IT Support is your flexible solution for expert assistance exactly when you need it. Without the commitment of a fixed contract, our Ad Hoc services ensure you have access to professional IT support for troubleshooting, maintenance, upgrades, and emergencies on a pay-as-you-go basis.
Why Choose Swazzy Ad Hoc IT Support?
- On-Demand Availability: Request support whenever required — no ongoing contracts or obligations.
- Expert Assistance: Access to experienced IT professionals for a wide range of services.
- Cost-Effective: Pay only for the time and services you use.
- Fast Response: Same-day and after-hours support options available to minimise downtime.
- Flexible Services: Onsite, remote, and communications technology support tailored to your needs
Our AD HOC IT Support Services
Onsite IT Support (Scheduled)
Swazzy’s IT Support offers proactive, regular maintenance and optimisation of your IT systems, tailored to fit your business schedule.
Rate: $165/hr (inclusive of GST) | Minimum: 2 hours
Onsite IT Support (Same-Day Response)
Swazzy Onsite IT Support delivers rapid, same-day IT assistance, guaranteeing a response within hours of your request. Our expert team offers efficient, tailored solutions for any IT challenge, ensuring your operations stay smooth with minimal downtime. Trust Swazzy for fast and reliable IT support, exactly when you need it.r
Rate: $220/hr (inclusive of GST) | Minimum: 2 hours
Remote IT Support
Swazzy Remote IT Support services provide expert technical assistance through various digital channels, ensuring efficient issue resolution. Services are billed at a minimum of one hour, with subsequent time billed in 30-minute increments. Offering a wide range of tools including remote desktop, chat, voice and video calls, ticketing systems, and more, we ensure comprehensive support tailored to your needs:
Rate: $66/hr (inclusive of GST) | Minimum: 1 hour (then billed in 30-minute increments)
Comms Tech Support
Specialised onsite services for telecommunications, media screens, controllers, CCTV, and security system installation and troubleshooting. Our skilled technicians ensure your tech infrastructure, from telecom and media displays to security systems, is expertly set up and maintained for optimal performance and security.
Rate: $220/hr (inclusive of GST) | Minimum: 2 hours
After Hours & Holiday Surcharges
- After Hours (5:00 PM – 9:00 AM): +30%
- Weekends (9:00 AM – 5:00 PM): +15%
- Weekend After Hours (5:00 PM – 9:00 AM): +45%
- Public Holidays (9:00 AM – 5:00 PM): +30%
- Public Holidays After Hours (5:00 PM – 9:00 AM): +60%
Need Immediate IT Assistance?
Contact Swazzy today for reliable, fast, and flexible Ad Hoc IT support services. We’re here when you need us most.