Transition to Swazzy ADOC Support Services
We sincerely thank you for trusting Swazzy with your IT service needs.
Following the conclusion of your fixed IT support agreement, we are pleased to continue offering you high-quality, responsive IT services on an Ad Hoc On-Demand (“ADHOC”) basis.
Enclosed is your new “Swazzy ADHOC Support Services Agreement,” outlining our service rates, response models, and engagement terms. This transition ensures you continue to receive seamless IT support as needed, tailored to your business.
We look forward to continuing our partnership. Should you have any questions or require clarification, please don’t hesitate to contact us.
Thank you for choosing Swazzy.
FAQ Sheet - Swazzy ADHOC Support Services
What happens after my fixed support agreement ends?
Your IT support services will transition to our Ad Hoc On-Demand (ADHOC) Support model, billed at the hourly rates listed in your new Agreement.
What support options are available to me?
Scheduled Onsite Support
Same-Day Response Onsite Support
Remote IT Support
Specialist Communications Technology Support
Are there any surcharges?
Yes. Services requested outside normal business hours attract additional charges as outlined in the Agreement.
How will billing work?
Invoices are issued post-service. Payment is due within 7 days. Late payments may incur interest.
How do I book support?
Simply email, call, or lodge a ticket through our standard service channels
Can I re-engage on a fixed support plan later?
Absolutely. Please reach out to discuss available service packages that suit your business needs.
What if I need urgent support?
You can request Same-Day Response service. Standard surcharges apply based on timing and urgency.
