CreditorWatch & Our Commitment to Fair Trading
Our Approach to Responsible Account Management
At Swazzy, we are committed to fair, transparent, and sustainable business practices.
As part of this commitment, Swazzy is a member of CreditorWatch — Australia’s leading commercial credit reporting agency. This helps us maintain accurate account records, manage credit responsibly, and continue delivering high-quality services to all our customers.
CreditorWatch is used by thousands of Australian businesses and does not impact customers who meet agreed payment terms or communicate with us if assistance is required.
Our goal is simple: clear expectations, open communication, and long-term partnerships.
What Is CreditorWatch?
CreditorWatch is an Australian-based credit reporting and risk management service used by thousands of businesses nationwide.
It provides tools that help businesses:
- Verify business identities
- Maintain accurate account records
- Monitor payment behaviours across the market
- Promote fair and responsible trading practices
CreditorWatch operates in accordance with Australian credit reporting laws and regulations.
Why Swazzy Uses CreditorWatch
Swazzy uses CreditorWatch to ensure:
- Consistency and fairness in how accounts are managed
- Clear and transparent credit practices
- Protection for both our customers and our business
- Continued delivery of high-quality services without disruption
This approach allows us to set clear expectations from the outset and helps avoid misunderstandings related to billing and payment terms.
What This Means for Our Customers
For the vast majority of our customers, there is no impact at all.
If accounts are managed in line with agreed payment terms, CreditorWatch remains purely an administrative safeguard.
In situations where an account becomes overdue:
- We prioritise communication and resolution
- We encourage customers to contact us early if assistance is required
- Issues can almost always be resolved without escalation when communication is open
Our preference is always to work collaboratively and maintain long-term relationships.
Our Commitment to Communication
Swazzy believes that early and honest communication prevents unnecessary issues.
If you ever anticipate difficulty meeting a payment due date, we encourage you to contact our Accounts team as soon as possible. We are committed to working with our customers to find reasonable solutions wherever possible.
Fair Trading & Long-Term Partnerships
Our membership with CreditorWatch reflects Swazzy’s broader commitment to:
- Ethical business practices
- Financial transparency
- Mutual accountability
- Long-term partnerships built on trust
This approach helps ensure we can continue to invest in our people, systems, and service quality — benefiting all our customers.
Questions or Assistance
If you have any questions about our use of CreditorWatch or would like to discuss your account, our Accounts team is here to help.
📧 myaccount@swazzy.co
📞 +61 03 8774 9680
Swazzy
Delivering clarity, consistency, and confidence in everything we do.