Privacy Policy

Last updated: Janurary 2026

Swazzy Pty Ltd (“Swazzy”, “we”, “us”, or “our”) is committed to protecting your privacy and handling personal information in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Scope

This Privacy Policy applies to:

Visitors to our website
Customers and prospective customers
Suppliers, partners, and contractors
Individuals who interact with us in the course of business

2. Personal Information We Collect

We may collect personal information, including, but not limited to:

Name, job title, and business contact details
Email address and phone number
Company or organisation details
Information provided through contact forms or enquiries
Technical and usage information related to our website or services
Information required to deliver and support services

We only collect personal information that is reasonably necessary for our business activities.

3. How We Collect Personal Information

Personal information may be collected:

Directly from you (for example, when you contact us or use our services)
Through our website or online forms
Through business interactions and communications
From third parties where authorised or permitted by law

4. How We Use Personal Information

We use personal information to:

Provide and support our services
Communicate with customers, partners, and suppliers
Respond to enquiries and requests
Maintain security and prevent fraud or misuse
Improve our services and website
Comply with legal and regulatory obligations

We do not sell personal information.

5. Disclosure of Personal Information

We may disclose personal information to:

Our employees and contractors on a need-to-know basis
Trusted third-party service providers who assist us in delivering services
Professional advisers such as legal or accounting providers
Regulatory authorities where required by law

Where personal information is disclosed to third parties, we take reasonable steps to ensure it is protected.

6. Overseas Disclosure

Some third-party service providers may store or process information outside Australia. Where this occurs, Swazzy takes reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with this Privacy Policy and applicable privacy laws.

7. Data Security

Swazzy takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Security measures include:

Access controls and authentication mechanisms
Encryption where appropriate
Secure systems and network protections
Regular monitoring and security reviews

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law. When information is no longer required, it is securely deleted or anonymised.

9. Access and Correction

You may request access to, or correction of, personal information we hold about you by contacting us using the details below. We will respond to requests within a reasonable timeframe, subject to legal exceptions.

10. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled personal information, you may lodge a complaint by contacting us. We will investigate and respond to complaints in a timely manner.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Cookies and Tracking

Our website uses cookies and similar technologies to support functionality, performance, and security. For more information, please see our Cookie & Tracking Notice.

12. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be published on our website.

13. Contact Us

For privacy enquiries, access requests, or complaints, please contact:

Email: welisten@swazzy.co
Company: Swazzy Pty Ltd