Swazzy MyCloud PBX
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Swazzy MyCloud PBX

$25.00 per extension

My Cloud PBX is a fully managed, enterprise-grade cloud phone system designed for Australian businesses. Enjoy unlimited calls, real-time dashboards, powerful reporting, and easy plug-and-play deployment — all from a modern, NBN™-ready platform that grows with your team.

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Cloud-Hosted PBX & VoIP for Business

My Cloud PBX – Fully Managed Hosted Voice Solution

My Cloud PBX is a next-generation, enterprise-grade cloud phone system designed to replace traditional on-premise PBX hardware. Built for performance, reliability and scalability, it gives your business a modern VoIP solution that is easy to manage, NBN™-ready and rich in features — all for a simple monthly price per extension.

Why Choose My Cloud PBX?

My Cloud PBX is engineered for Australian businesses that demand uptime, flexibility and deep visibility into their communications. From small teams to multi-site call centres with hundreds of agents, the platform scales seamlessly as you grow.

✓ Easy to Manage

Administer your phone system from an intuitive web portal. Add users, update call flows, adjust routing and manage handsets in minutes — no specialist or on-site visit required.

✓ Plug & Play Deployment

Handsets auto-provision from the Swazzy cloud. Simply plug them in and they configure themselves, cutting deployment time and reducing configuration errors.

✓ NBN™ Ready

Optimised for high-speed NBN™ services, My Cloud PBX ensures clear, stable voice quality as you transition away from legacy DSL infrastructure.

✓ Analytical by Design

Access real-time and historical reports with easy-to-read dashboards, giving you instant visibility across queues, numbers, users and performance metrics.

✓ Highly Scalable

Start with a 3-user system and scale to a multi-site call centre with 500+ agents. No reengineering required — just add extensions as your team grows.

✓ Reliably Dependable

Hosted across multiple Australian data centres, My Cloud PBX delivers high availability and redundancy so your business stays reachable when it matters most.

Premium Cloud PBX Features Included

My Cloud PBX includes a full suite of advanced PBX features at no extra cost. Unlike many providers that charge for “premium” functionality, these tools are bundled as standard:
  • Multi-level IVR (auto-attendant)
  • Call queues and ring groups
  • Time-of-day routing and day/night modes
  • Voicemail to email and call forwarding
  • Call recording and exportable call logs
  • Softphone support and mobile integration

PBX Portal – Your Cloud Command Centre

The PBX Portal is the central management interface for everything related to My Cloud PBX. Designed for both technical and non-technical users, it gives you full control over how calls are routed through your business.
  • Add, edit or remove users and extensions
  • Configure handsets and SIP settings
  • Set up call diversions and after-hours behaviour
  • View real-time extension status and IP addresses
  • Manage queues, IVRs and call flows
  • Access and deploy our UCme unified communications softphone
UCme can be downloaded directly from the portal, giving your team the flexibility to work from desktop, laptop or mobile while staying fully connected to the PBX.

Live Dashboards – Real-Time Call Centre Visibility

My Cloud PBX provides powerful live dashboards that transform complex call data into actionable, real-time insights. These visual widgets (as shown in the original reporting screens) help you monitor performance at a glance:

Queue & User Activity

  • Call Queue – See how many callers are waiting and how long they’ve been in the queue.
  • Call Queue Members – View which agents are assigned to queues and their live status.
  • Top Users by Call Count – Identify your most active team members by total calls handled.
  • Top Users by Inbound/Outbound Calls – Separate inbound versus outbound performance.
  • Top Users by Total & Average Duration – Understand who spends the most time with customers.

Answer Performance & Number Insights

  • Longest & Shortest Time to Answer – Track response speed for each user or queue.
  • Busiest Numbers – Instantly see the most active inbound numbers.
  • Inbound Call Number Details – Drill into where calls are coming from and how they’re handled.
  • Day/Night Status – Confirm at a glance which mode your system is in.
  • Important Call Stats – Visual KPIs for call volumes, abandonment rates and more.

Inbound Call Answering Performance

Detailed answering performance views allow you to monitor how effectively your team is responding to inbound calls across different lines and departments. Typical metrics include:
  • Main line answer ratios (e.g. 81/89 calls answered)
  • Technical support and premium support queues with call counts and answer rates
  • Channel partner and sales line performance
  • Queue-by-queue answering SLAs and trend analysis
These reports make it easy to identify bottlenecks, adjust staffing and improve customer service levels.

Powerful Reporting & Exportable Call Records

My Cloud PBX turns raw call data into meaningful business intelligence. Reporting screens (as shown in the original imagery) include:
  • Incoming Call Reports – Call count, time-of-day trends, duration and abandonment metrics.
  • Abandoned Call Reports – Visual charts showing when and where calls are being abandoned.
  • Outbound Call Reports – Per-number and per-user breakdowns with call counts and durations.
  • Time to Answer – Average answering times by queue, number or user.
  • Active Users & Total Call Count – A macro view of system utilisation.
  • Cost Allocation – Filter by account code for cost centre and project-based billing.
  • IVR & Queue Analysis – Understand caller journeys through menus and queues.
Call records and recordings can be exported for compliance, training, billing, or deeper analysis.

Swazzy PBX Unlimited – Simple, Predictable Pricing

From $25.00 per extension / month (Inc. GST) – with unlimited calls within Australia.

  • 1 x PBX extension with local DID (landline) number
  • Unlimited national calls within Australia
  • Unlimited calls to Australian mobiles
  • Unlimited calls to 13 & 1300 numbers
  • Access to PBX web portal, UCme softphone & Cloud Dialer
  • Advanced PBX features and reporting included at no extra cost

WooCommerce will automatically calculate your monthly total based on the number of extensions you select. Example from the original configuration: 9 extensions at $22.73 = $204.57 per month before discounts, with discounts and GST applied to reach a final monthly total.

Future-Ready Cloud Phone System for Growing Businesses

My Cloud PBX is ideal for organisations looking for a reliable, NBN-ready, cloud-hosted PBX and business VoIP solution in Australia. With unlimited calls, advanced analytics, live dashboards and an intuitive management portal, you gain enterprise-grade communication tools without the complexity of on-premise hardware.

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